At Exosolar (PTY) LTD, we strive to provide high-quality solar products and exceptional customer service. However, we understand that there may be instances where you need to return a product. We are here to assist you throughout the returns process and ensure your satisfaction.
Please read our return policy carefully before initiating a return:
- All returns must be requested within 10 days of the original purchase date.
- The product must be in its original condition, unused, and with all original packaging and accessories.
- Returns are only accepted for products purchased directly from our website, https://exosolar.co.za/.
- For products that are eligible for return, a restocking fee of 15% may be applicable.
- Customized or personalized products are non-returnable, unless they arrived damaged or defective.
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
- To initiate a return, please contact our customer support team at email@example.com. Provide your order number, a detailed reason for the return, and any supporting evidence such as photographs, if applicable.
- Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
- Once the return is authorized, you will receive further instructions regarding the return shipping address and any additional documentation required.
- We recommend using a trackable shipping method to return the product, and please ensure that it is appropriately packaged to prevent damage during transit.
- Once the returned product is received and inspected, we will process the refund or exchange within [X] business days. Refunds will be issued to the original payment method used during the purchase.
If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team:
For returns, please ship the product to the appropriate address:
Nelspruit: Exosolar (PTY) LTD Unit 2, 14 Meander Cres Riverside, Mbombela, 1226 South Africa
Johannesburg: Exosolar (PTY) LTD 30 Inospace Electron Exchange 50 Electron Avenue, Isando 1600 South Africa
Note: Please ensure you have obtained a return authorization number (RMA) before shipping the product back to us.
We value your business and will make every effort to ensure a smooth and satisfactory returns process. Thank you for choosing Exosolar for your solar product needs.